Support

We answer every email — usually within one business day.

The fastest way to reach us is support@catalogvitals.com. Include your store name and, if it's about a specific finding, the item or section of the audit you're looking at.

Common questions

Connecting your store

You'll need admin access to your Lightspeed Retail (R-Series) account. From the CatalogVitals dashboard, click Connect Lightspeed and approve the read-only authorization. The first sync of a large catalog takes a few minutes; the audit appears as soon as it finishes.

Is it really read-only?

Yes — doubly so. The OAuth scope we request can only read inventory, and the application itself contains no code that writes to Lightspeed. Nothing you do in CatalogVitals, including merchandising edits and image uploads, ever changes your POS.

Billing and cancellation

Pro is billed per store, monthly or annually. To cancel, change plans, or ask about founding-store pricing, email us — cancellation takes effect at the end of the paid period and your store keeps the free audit forever.

Deleting your data

One email does it: we revoke the POS connection and delete your cached catalog, uploads, and account, typically within 7 days, with written confirmation. Details in the privacy policy.

Something looks wrong in the audit

Tell us which finding — the audit is explainable by design, so every flagged item traces to specific fields in your POS data. Sometimes the surprise is the finding (that's the point), but if we've genuinely mis-scored something, we want to know and we'll fix it.

Security reports

Found a vulnerability? Please email support@catalogvitals.com with "SECURITY" in the subject line. We take reports seriously and will respond quickly.